Refund and Returns Policy

Refund Policy

Effective Date: August 21, 2026

At Gold IPTV, we strive to ensure our customers are completely satisfied with their streaming experience. We understand that technical issues can sometimes arise, and we are committed to working with you to provide a fair and transparent refund process.

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new subscription plans (1-Month, 3-Month, 6-Month, and 12-Month passes). If you experience technical issues that our support team cannot resolve within 7 days of your purchase date, you are eligible for a full refund.

2. Eligibility Criteria for a Refund

To qualify for a refund under our 7-day guarantee, the following conditions must be met:

  • Support Attempt: You must contact our customer support team first to allow us the opportunity to troubleshoot and resolve any connectivity, buffering, or app configuration issues.

  • Timeframe: Your request must be submitted within 7 calendar days of your initial transaction time.

  • First-Time Purchase: The money-back guarantee applies strictly to new customers and first-time orders. Renewals and subsequent subscription purchases are non-refundable.

3. Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

  • Change of Mind: Requests made simply due to a change of mind after access details/codes have been delivered and activated.

  • ISP & Network Issues: Throttling, blocking, or slow internet speeds caused by your Internet Service Provider (ISP). We recommend using a VPN if your ISP restricts streaming traffic.

  • Incompatible Hardware: Purchasing a subscription without ensuring your device (Smart TV, Firestick, Android, iOS, MAG box) meets basic app compatibility requirements.

  • Violations of Terms: Accounts suspended or terminated due to policy violations, including multi-screen streaming beyond your purchased line limit or unauthorized account sharing.

  • Expired Requests: Any refund request submitted after the 7-day window has passed.

4. How to Request a Refund

If you meet the eligibility criteria, please follow these steps to request a refund:

  1. Send an email to billing@goldiptv.com or open a ticket through your subscriber dashboard.

  2. Include your Order ID, active Username / Activation Code, and the email address associated with the purchase.

  3. Provide a brief description of the technical issue encountered and any troubleshooting steps taken with our support team.

5. Refund Processing Time

Once your refund request is approved:

  • Refunds are processed back to the original payment method used during checkout.

  • Processing typically takes 3 to 7 business days, depending on your financial institution or credit card provider.

  • You will receive a confirmation email once the refund transaction has been completed on our system.